Shipping
Shipping policy
All orders are processed within one to two business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email notification when your order has shipped including your tracking information.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Economy |
5 to 8 business days |
Calculated & displayed at checkout |
|
Standard |
3 to 4 business days |
Calculated & displayed at checkout |
|
Express |
1 to 2 business days |
Calculated & displayed at checkout |
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard International |
6 to 12 business days |
Calculated & displayed at checkout |
|
Express International |
1 to 5 business days |
Calculated & displayed at checkout |
|
Standard International (Canada ONLY) |
2 to 3 business days |
Calculated & displayed at checkout |
|
Express International (Canada ONLY) |
1 to 2 business days |
Calculated & displayed at checkout |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cote d'Or Imports Accessories is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at kat@cotedorimports.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at kat@cotedorimports.com.